1. Request deletion within Stella
For a FROMYOU-hosted Stella account, open Settings → Account → Delete account in the official app and confirm the request. This is different from signing out, uninstalling the app, clearing a cache, or resetting conversation data. Export wanted conversations in Settings → Privacy and download wanted Drive files before requesting deletion.
The server records your request first. If it cannot, the app shows an error with Retry and you stay signed in. Once the request is recorded, your account is disabled immediately, all devices are signed out, agents, schedules, and syncing stop, hosted Stripe subscription renewal is turned off, and we send a confirmation email. If the initial Stripe renewal update fails, it is retried hourly during the recovery period.
2. Seven-day recovery period
You have seven days to change your mind. Signing in during that period cancels deletion, re-enables your account, and triggers a cancellation email. Subscription renewal remains off; you can manage or resume it in billing. If you still want deletion, do not sign in during the recovery period.
3. Background deletion and completion email
After seven days, an hourly background job processes deletion. The job survives restarts and retries failures. It removes eligible hosted account information, conversations, memory, agents and tasks, schedules, Drive/R2 files, hosted workspaces, connector and provider credentials, devices and pairings, owner-store content, and sign-in records including sessions, linked logins, and passkeys. The Stripe customer is deleted, canceling any remaining subscription. Some storage cleanup completes asynchronously and is retried.
We send a completion email when the process is finished, usually within a day of the recovery period ending. Failures or delivery issues can take longer; contact contact@fromyou.ai if you need status or have not received an expected email. Applicable statutory requirements still apply.
After completion, we keep a minimal deletion record with the account identifier and request/processing/completion timestamps, a minimal billing-account record and required accounting information, and hashed abuse/fraud-prevention signals. The deletion record's email address is cleared after completion-email processing; delivery failures are retried before attempts end. Stripe retains required billing/accounting records under its policies and applicable law. These limited records do not include retained conversations, memory, or Drive files.
4. Request deletion without the app
Email contact@fromyou.ai with the subject "Delete my Stella account" and identify the account's email address. If possible, send the request from that address. You do not need to reinstall Stella. Do not send a password, API key, or payment-card number.
Email requests are handled manually. We may ask you to verify account control, and will provide information about your request and completion as applicable. If you are acting for someone else, explain your authority. The same email address can be used for deletion assistance or a narrower privacy request.
5. Copies outside this process and billing
Local files and credentials on your computers, AI or integration-provider copies, messages and repository history in Slack or GitHub, organizational records, and copies others downloaded are separate. Deleting your account cannot recall them. Use the relevant provider's or organization's controls and remove remaining local data separately. Contact us if a publication still hosted by FROMYOU needs removal. Details are in the Privacy Policy at https://stella.sh/privacy.
To cancel renewal without deleting your account, use billing management. Uninstalling Stella does not cancel a subscription. A recorded deletion request turns off hosted Stripe renewal; final deletion closes the Stripe customer and any remaining subscription after the recovery period. If store billing is offered, manage that subscription with Apple or Google as well. Mandatory refund and consumer rights still apply.
6. Contact
FROMYOU, LLC 131 Continental Drive, Suite 305 Newark, DE 19713, United States contact@fromyou.ai